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Eye Emergencies: When to Call Your Optometrist vs. Go to ER

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Smiling optometrist positions a phoropter over a child's eyes during an eye exam in a clinic.

Something feels wrong with your eye—maybe it’s red and painful, or maybe your vision just isn’t right. Your first instinct might be to rush to the emergency room, but that’s not always the right move.

Some situations, like sudden vision loss or a chemical splash, require immediate ER attention, while others, like redness or a scratched cornea, are better handled by your optometrist.

At West Coast Optical, we’re here to help our patients deal with eye emergencies. Knowing where to go with different kinds of symptoms can save you hours of waiting and help you get the right care faster.

Signs You Have an Eye Emergency

Symptoms That Need Immediate Attention

Some symptoms point to potentially serious problems. These aren’t the kind of issues to sleep on or monitor for a few days. If you notice any of the following, act right away:

  • Sudden vision loss or dramatic blurring
  • Severe eye pain, especially after an injury
  • Flashes of light or a curtain-like shadow across your vision

If you have any of these symptoms, seek immediate emergency medical attention.

Symptoms That Can Wait for an Appointment

Not every eye issue needs same-day emergency care. Some symptoms are uncomfortable but not urgent, and booking an appointment within a day or two is usually enough. These include:

  • Mild redness or irritation without pain
  • Gradual changes in vision over several days
  • Minor eye discharge or dryness

When to Go Straight to the ER

Situations That Require the ER

There are times when waiting—even for a same-day visit to your optometrist—isn’t an option. If any of the following happen, head to the emergency room immediately:

  • A chemical splash or foreign object stuck in the eye (rinse with clean water right away, then head out)
  • An eye injury from an accident or direct physical trauma
  • Sudden double vision paired with a headache or dizziness

For a detailed breakdown of different types of eye emergencies and first aid steps, refer to this resource.

When to Call Your Optometrist Instead

Conditions an Optometrist Can Treat

Many eye problems that feel alarming are actually well within the scope of your optometrist’s ability to provide care. Calling your eye clinic first can often get you seen faster than sitting in an ER waiting room. Conditions that typically don’t need the ER include:

  • Pink eye, styes, or minor infections
  • A scratched cornea from a contact lens
  • A sudden increase in floaters without other symptoms

For example, pink eye has several different types—some need prescription treatment while others clear up on their own. An optometrist can diagnose which type you have and point you in the right direction.

Adult sitting in a chair using a smartphone in an eyewear store waiting area, shelves of glasses frames visible behind them.

Eye Injuries & Risks for Kids & Families

Children’s Eye Safety at Home & School

Kids are curious, active, and not always thinking about eye safety, which makes them more prone to eye injuries than adults. Everyday items like pencils, toys with sharp edges, or cleaning products can all cause real harm. If your child takes a hit to the eye or gets a foreign object in it, scheduling a children’s eye exam in Surrey can catch potential damage that isn’t visible on the surface.

Sports & Outdoor Activity Risks

Whether your family plays hockey, soccer, or loves hiking, eye protection matters. Sports safety eyewear is designed to absorb impact and shield your eyes during physical activity.

UV exposure is another concern, especially during longer outdoor days. Proper sunglasses with UV protection aren’t just a style choice—they also help guard your eyes against long-term sun damage.

How to Prepare for Eye Emergencies

Steps to Take Before You Need Help

The best time to prepare for an eye emergency is before one happens. Start by finding out whether your optometrist has after-hours contact options so you know who to call if something comes up on a weekend or evening. It also helps to have a basic eye care kit at home that includes sterile saline solution, a clean eye cup, and gauze pads.

Routine Eye Exams & Long-Term Eye Health

Regular eye exams in Surrey, BC are a straightforward way to stay ahead of eye problems before they become serious. Eye exams can even detect conditions like diabetes and glaucoma in their early stages.

As your trusted family optometrist in Surrey, we can follow your family’s eye health across every stage of life—from a toddler’s first exam to a senior’s ongoing care.

At West Coast Optical, our team includes a licensed optometrist, opticians, contact lens specialists, and an eyewear stylist. All of us here to help you navigate both urgent concerns and everyday eye care. If something doesn’t feel right with your eyes, don’t hesitate to reach out and book an appointment today.

Stylish Frames,
Personalized Care

We’ve been helping families find their perfect pair for generations. Whether you’re choosing your very first frames or coming in for your tenth pair, we’re here to make sure you see clearly and feel great doing it.

With frames from Ray-Ban, Etnia Barcelona, Maui Jim and more, there’s something for everyone. Our licensed opticians take the time to understand your needs, so you leave with lenses that suit your lifestyle and frames that fit just right.

Stop by our Surrey location and experience eyewear that puts people first.

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Find us right on the Fraser Highway near the Surrey/Langley border, one block from Willowbrook Shopping Centre in Langley! We have plenty of available parking directly in front of the practice.

Our Address

  • 102B 19475 Fraser Hwy
  • Surrey, BC V3S 6K7

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